Pankiman

Frequently asked questions

What Pankiman does today, how a salon uses it, and how the closed beta works. Everything here describes the app as it currently is.

On this page

About Pankiman

What is Pankiman?

Pankiman is management software for small beauty businesses. In one app you keep your customers, your appointments, the services you have completed, photos of finished work, your payment records and your revenue and expenses. The whole app works in English, Vietnamese and Turkish.

Is Pankiman available in the App Store or on Google Play?

Not yet. Pankiman is in closed beta testing on Android and on iPhone, and it cannot be obtained from either store. The beta testing page explains how a salon applies to take part.

What will it cost?

Taking part in the closed beta costs nothing. What Pankiman will cost after it launches officially has not been announced. Salons that actively take part in the beta and share practical feedback receive 3 months free after launch, then 25% off for the next 12 months — see the beta testing page.

Supported salon businesses

What kinds of business is it built for?

Small beauty businesses: nail, hair, barber, spa, lash, wellness and similar. Pankiman is built around the way those salons actually work — a customer, an appointment, one or more services performed by a worker, and a record of whether and how it was paid.

Does it work for a one-person salon?

Yes. The owner can be the only worker in the salon, and nothing has to be shared with anyone else.

Can I manage more than one salon?

Each salon is its own separate workspace with its own customers, staff and records. If you belong to more than one salon, you choose which salon you are working in, and nothing is shared between them.

Customer management

What can I keep about a customer?

A name, a phone number, WhatsApp, Zalo, Telegram and email contacts, a birthday, a VIP marker, preferences, free-text notes, and the customer’s full history of completed services. Phone, WhatsApp, Zalo, Telegram and email each get their own action so you can reach the customer directly.

Can I search for a customer?

Yes, by name or contact detail.

Can I delete a customer?

No. There is currently no way to remove a customer record from a salon, because completed services and appointments are attached to it and the salon’s history has to stay correct. If you created a customer by mistake, write to [email protected].

Who on the team can edit customers?

Everyone with access to the salon — owner, manager and staff — can create and edit customers.

Appointments

How do I see the schedule?

By day, by week or by month. The daily view is the working view; the weekly and monthly views are for looking ahead.

Does it stop me from double-booking?

Pankiman works out which start times are actually free from your salon’s opening hours, how long the chosen services take, and the appointments already booked, and offers only those times. You can also assign a specific worker, or leave it as any available worker.

Can I change or cancel an appointment?

Yes. Appointments can be edited or cancelled, and the schedule updates for everyone with access to the salon.

Where do opening hours come from?

The salon’s own business hours, which the owner or a manager sets per day of the week.

Completed services and photos

What does recording a completed service capture?

Which services were performed, who performed each one, the total actually charged, an optional note, and photos of the finished work. It can be recorded from an appointment or directly for a walk-in customer.

How do photos of finished work get in?

Either with the camera inside the app or by choosing an existing photo. Photos are stored privately for your salon only, and the viewer lets you swipe between them and zoom in.

We recorded something wrong. Can it be fixed?

Yes. An owner or a manager can correct a completed service, or void it with a reason if it should not have been recorded at all. Both need a code from your authenticator app. Staff cannot correct or void a record.

Who can remove a photo?

An owner or a manager, after a confirmation. Staff can add photos but not remove them.

Payment records

Does Pankiman take payments?

No. Pankiman records whether a business was paid and how. It does not process payments, does not hold or move money, and is not an accounting service. Money moves exactly the way it does in your salon today.

Which payment methods can I record?

Cash, bank QR, bank transfer, card machine, e-wallet and other. An owner or a manager chooses which ones your salon uses, and a bank QR image can be stored so it is ready when you need it.

Can a payment record be changed afterwards?

An owner or a manager can amend it, with a code from their authenticator app. The payment method as it was at the time stays on the record, so changing your salon’s methods later never rewrites past history.

Revenue and expenses

What do the reports show?

For a day, a month or a year: revenue from completed services, staff commission, recorded expenses, and what is left for the salon. Completed services, known customers and walk-ins are counted too.

Can I record expenses?

Yes. An owner or a manager records an expense, and can correct or void one, each with a code from their authenticator app.

Can staff see the salon’s revenue?

No. A staff member sees only their own performance — the work they did and the commission on it. Salon revenue, expenses and other people’s figures are not shown to them.

Team roles

What roles are there?

Owner, manager and staff. Each person has one role in a salon.

What can each role do?

Everyone can work with customers, appointments, completed services and photos. An owner or a manager can additionally correct and void records, manage services and opening hours, record expenses, see the salon’s reports and manage payment methods. Only the owner can add workers, invite people, revoke access, set commission rates and transfer the salon.

How many owners can a salon have?

One. A salon has exactly one owner at a time. The owner can transfer the salon to another member, which makes that person the owner and the previous owner a manager; no staff identity or history is lost.

How do I give someone access to the app?

The owner adds the worker to the team first, then invites them by email. The invitation works once, only for that email address, and expires. Accepting it requires a confirmed email address and an authenticator app.

How do I remove someone’s access?

The owner revokes their app access. Their completed work and the salon’s history stay exactly as they were — revoking access removes the login, not the record of the work.

Privacy and security

Who can see my salon’s information?

Only people with active access to that salon. Every request is checked on the server against your membership of that specific salon, so one salon can never read another salon’s customers, appointments, photos or figures.

How do I sign in?

With your email address and a password, plus an authenticator app. Sensitive and destructive actions ask for a code from that app even when you are already signed in.

What is kept on my phone?

Your sign-in session and any draft you are in the middle of, both encrypted; photos still waiting to upload; and your chosen interface language. Signing out clears this device’s working state, and tells you first if photos have not finished uploading.

Where is everything else stored?

The privacy policy sets out what is collected, why, where it is stored, how long it is kept and how to ask for it to be deleted.

Account management

Can I use Pankiman in Vietnamese or Turkish?

Yes. The whole app is available in English, Vietnamese and Turkish, and you can choose the language before you even sign in. Your choice is remembered on that device.

I lost my authenticator. What now?

Write to [email protected] from the email address on the account. Never send a code or a recovery link in that message.

Can I delete my account, or the whole salon?

Both, and they are deliberately separate things: deleting your personal account is not the same as deleting the salon and its records. The account and data deletion page explains each route and what it removes.

Android beta

How do I take part on Android?

Apply through the beta testing page. Android testing runs as a Google Play closed test, so there is no public link and nothing to install from this website. If your salon is accepted, we send you the instructions.

What do you need from me?

Only after your salon is accepted: which Google account each phone signs in with, because a closed test is tied to that account. Please do not send it with your application.

iPhone TestFlight beta

How do I take part on iPhone?

Apply through the beta testing page. iPhone testing runs through TestFlight, Apple’s own app for trying software that is still being tested. There is no public link here either.

What happens if we are accepted?

We send a TestFlight invitation to the email address you ask us to use, with what to do next. As with Android, we ask for that address after acceptance, not with the application.

Launch status and support

When will Pankiman launch publicly?

No date has been announced. Pankiman goes to the stores when the closed beta says it is ready.

Will the records I enter during the beta still be there afterwards?

If this matters for your salon, ask us at [email protected] before you start and we will tell you exactly what to expect. While Pankiman is in testing, keep your own records as well.

How do I get help?

Email [email protected] for anything about using Pankiman. The support page lists what we can help with and what you should never send us. Privacy requests and deletion go to [email protected] instead.